FAQ

Are Bump Body products natural?

Yes, all of our products are natural.

Are Bump Body products vegan and cruelty free?

We love our furry friends and do not test our products on animals, and best of all, our products are vegan friendly too. We are ALWAYS cruelty free

How often should I use the Belly Mask?

We recommend using our Belly Mask 3-4 times per week. However, there is no limit on how often you should use it.

How long do I leave the Belly Mask on for?

For the most effective results, leave the mask on for 15 minutes. However, there is no limit on how long you can leave it for.

Will the Belly Mask dry?

No, your mask will not dry on your skin. We understand how sensitive the skin may be during your pregnancy and have ensured to make our mask super hydrating, so you can enjoy a safe and gentle removal.

Where are Bump Body products made?

All of our products are proudly made in Melbourne, Australia. We source the finest locally produced ingredients and support local manufacturing. We ship from our facility in Melbourne.

How do I know Bump Body products are safe to use while pregnant?

All of our products are safe to use during and after pregnancy, but pregnancy can affect people’s bodies in different ways, so you should consult with a Dr/Physician if you have any concerns related to pregnancy and breastfeeding

What about if I have a reaction?

Our carefully selected ingredients have been considered with skin conditions and sensitivity in mind. Our natural ingredients, such as Aloe Vera, Coconut oil and Sunflower seed oil, are known for their soothing effect on sensitive skin, with healing and anti-inflammatory properties. Our products are safe to use on all skin types, however, as with any new product we recommend doing a skin patch test prior to use. If reaction continues discontinue use and seek medical advice.

Where can I find a list of ingredients?

In the Ingredients tab which can be found in our website footer.

Will you be releasing more products in the future?

Currently we are working some more natural goodness for all mamas. We’ll keep it hush for now but stay tuned to our socials to be the first to find out!

Where do I enter my discount code?

At the final stage of checkout, you will see an option to enter the discount code, you enter it there and then click apply. If you have any problem finding it then please contact us.

What is your Return Policy?

In the Returns Policy tab in our website footer.

What happens if I enter an incorrect/incomplete address at the checkout?

If your parcel is undeliverable due to an incomplete or incorrect address, it will be sent back to our warehouse. If you wish to have it re-shipped, there will be a re-shipping fee of $10. If you wish to be refunded, we will refund you the amount of your purchase minus $10 for the shipping fee to and from your location. We are not held liable if you enter an incomplete or incorrect address.

Can I change my delivery address or cancel my order?

Unfortunately we cannot cancel your order or change your address once your parcel has been dispatched. We encourage you to always double-check your address before placing your order. If you wish to cancel your order after it has been dispatched you will need to wait for it to reach you and either reject delivery or return your order back to us for a refund. $10 for shipping cost will be deducted from all refunds.

 

Will I receive tracking for my order?

Every order comes with a tracking link. You will receive an email with the code once your order has been processed.

How long does shipping take? 

We use Australia Post to deliver our parcels to AUS and NZ. Shipping within AUS usually takes between 1-5 business days, while 5-10 business days in NZ.

I have placed an order however I haven’t received order confirmation?

Please check your junk / spam folder and ensure you have entered a valid email address. Let us know right away on bumpaustralia@gmail.com if you believe you have given any incorrect details.

How can I work at Bump Body?

Bump Body occasionally looks for new members to join our team. Follow us on social media for job updates: IG: @bumpbody.au Facebook: /bumpbodyau

Do you collaborate with influencers?

We are always interested in working with influencers. If you'd like to chat to us about a collaboration, please contact  bumpaustralia@gmail.com

For Press & Partnership Inquiries:

bumpaustralia@gmail.com

For Wholesale Inquiries:

bumpaustralia@gmail.com

For Retail Inquiries:

bumpaustralia@gmail.com